Shipping Policy

Shipping Overview

At The Holy Oil, we understand that receiving your premium extra virgin olive oil quickly and in perfect condition is important to you. We take great care in packaging and shipping every order to ensure our products arrive fresh and ready to enhance your culinary creations.

Shipping Destinations

United States Shipping

We currently ship to all 50 states within the United States, including:

• Continental United States (48 states)
• Alaska
• Hawaii
• U.S. Territories (Puerto Rico, Guam, Virgin Islands)

Note: Shipping to Alaska, Hawaii, and U.S. Territories may take additional time and may incur extra shipping charges.

International Shipping

At this time, we offer limited international shipping to select countries. Please contact us at shipping@theholyoil.co to inquire about international shipping availability and rates for your location.

Shipping Methods & Delivery Times

Standard Shipping

• Delivery Time: 5-7 business days
• Cost: $7.99 for orders under $75
• Carrier: USPS or UPS Ground

Expedited Shipping

• Delivery Time: 2-3 business days
• Cost: $14.99
• Carrier: UPS 2-Day or FedEx Express

Priority Overnight

• Delivery Time: 1 business day
• Cost: $29.99
• Carrier: UPS Next Day Air or FedEx Priority

Free Shipping

Enjoy FREE standard shipping on all orders over $75! This offer applies to:

• Continental United States addresses only
• Standard shipping method only
• Cannot be combined with other promotions

Subscription orders automatically qualify for free shipping on qualifying amounts.

Order Processing

Processing Time

All orders are processed within 1-2 business days. Orders placed after 2:00 PM CST will be processed the following business day.

• Business Days: Monday through Friday
• Holidays: Orders placed on holidays will be processed the next business day

Order Confirmation

Once your order is placed, you will receive:

1. Order Confirmation Email: Immediately after purchase, confirming your order details
2. Shipping Confirmation Email: Once your order ships, including tracking information
3. Delivery Notification: When your package is out for delivery (carrier dependent)

Packaging & Protection

We take extra care to ensure your olive oil arrives in perfect condition:

• Protective Wrapping: Each bottle is individually wrapped with protective materials
• Secure Boxing: Products are placed in sturdy corrugated boxes with cushioning
• Temperature Considerations: During extreme weather, we may use insulated packaging or delay shipments
• Leak Protection: Bottles are sealed and protected against leakage during transit

Weather Delays

To protect the quality of your extra virgin olive oil, we may delay shipments during:

• Extreme Heat: When temperatures exceed 95°F (35°C) at origin or destination
• Extreme Cold: When temperatures drop below 32°F (0°C) at origin or destination
• Severe Weather: During hurricanes, snowstorms, or other severe weather events

We will notify you by email if your order is affected by weather delays. Olive oil exposed to extreme temperatures may affect quality, so we prioritize product integrity.

Tracking Your Order

Once your order ships, you will receive a confirmation email with:

• Tracking number
• Link to track your package online
• Estimated delivery date

You can also track your order by:

1. Logging into your account at theholyoil.co
2. Visiting the carrier's website with your tracking number
3. Contacting our customer service team

Delivery Issues

Missing or Delayed Packages

If your package is significantly delayed or missing:

1. Check the tracking information for the latest status
2. Contact the carrier directly for detailed information
3. If unresolved, contact us within 7 days of the expected delivery date

Incorrect Address

Please ensure your shipping address is accurate before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to change your address after ordering:

• Contact us immediately at shipping@theholyoil.co
• Changes can only be made before the order ships
• Address changes after shipping may incur additional fees

Damaged Packages

If your package arrives damaged:

1. Take photos of the damaged packaging and products
2. Contact us within 48 hours of delivery
3. Keep all original packaging for inspection
4. We will arrange for a replacement or refund

Subscription Shipping

For subscription customers:

• Orders ship automatically on your selected schedule
• You will receive shipping notifications before each shipment
• Subscription orders qualify for free shipping on orders over $75
• You can pause, skip, or modify shipments through your account
• Changes must be made at least 3 days before the scheduled ship date

P.O. Box & APO/FPO Addresses

We ship to:

• P.O. Boxes: Yes, via USPS
• APO/FPO: Yes, via USPS Priority Mail

Please note that expedited shipping is not available for P.O. Box or APO/FPO addresses.

Contact Us

For questions about shipping, tracking, or delivery, please contact us:

The Holy Oil Shipping Department
Email: shipping@theholyoil.co
Phone: (314) 369-1255
Hours: Monday - Friday, 9am - 5pm CST

We are committed to getting your premium extra virgin olive oil to you safely and promptly. Thank you for choosing The Holy Oil!